Contact

One address, and a person on the other end

There is no ticketing system and no contact form. Sales, access, corrections, questions about the method, privacy requests and security reports all go to the same inbox, and the person who builds the product reads it.

Email

admin@infinidatum.net

Put one of the subject lines below on it and it reaches the right place first time. Each link opens a message with the subject already filled in.

What to put in the subject line

A walkthrough on plans you already know

The honest way to judge this. Live rankings over a book you can check yourself, so you can hold the output up against your own read before anything is agreed.

Subject: Walkthrough request

Pricing and scope

Which tier fits, and how many plans you actually need to see. That is what sets your Firm price, and it is worth working out properly rather than guessing high. The prices are already published, so what you get by asking is that conversation, not a quote sheet.

Subject: Pricing

Access and accounts

Sign-in trouble, adding people from your firm, changing which view you land on, watchlists that are not behaving.

Subject: Account support

Corrections

A plan, a figure or a score that looks wrong. Send the plan, the field and the value you think is right. We check it against the filings and tell you either way, including when the error turns out to be in the filing itself.

Subject: Data correction

How it works and how it is tested

What counts as a plan having done something, why a check failed, which plans the quiet-plans number is scored on, or how we tell a plan that closed from one that just moved to a different form. These are good questions and they get real answers.

Subject: Method question

Licensing and redistribution

Putting scores in front of your own clients, embedding them in your product, academic use, or quoting us at more than a sentence or two.

Subject: License request

Privacy and data requests

Access, correction, deletion or export of the personal information held about you. The privacy policy lists exactly what that is.

Subject: Privacy request

Security disclosure

A vulnerability report. Send it before publishing it and it will not be treated as an attack.

Subject: Security disclosure

What we cannot help with

Fin360AI is a business research product about retirement plans as institutions. It holds no participant accounts and no individual retirement records, and it cannot look up, change or discuss anybody’s balance, contribution, loan or distribution. If you are a participant in a retirement plan with a question about your own money, your plan administrator or your employer’s benefits team is the only place that can answer it. We also do not give investment, legal, tax or fiduciary advice; the disclaimer explains why in detail.

Who operates Fin360AI

Legal entity
Infinidatum LLC, a Connecticut limited liability company
Governing law
State of Connecticut, United States
Notices and legal
admin@infinidatum.net

A postal address and a telephone number are not published because there is no staffed office or phone line to publish. Printing one that nobody answers would be worse than the omission. Written notice under the Terms is given by email to the address above.